FORGED BY YAKKAFORGED FOR WORK. FORGED FOR LIFE.

Help Centre

Find your way around FBY.

Looking for guidance? Choose a topic below.

01 / Using the app

Training, step by step.

Getting started and finding your program

Choose a program, register and confirm your email. Log in and open Training to see your assigned session. Program settings are in Profile → Your program.

Logging a workout

Start with your check-in in Today. Complete your first-lift warm-up and readiness check in Training. Enter your load, reps and RIR, then mark each completed set. Optional exercises can be skipped and do not block finishing the required session.

Changing exercises and increments

Open Profile → Your program. Exercise choices and increments are editable during the first week of each mesocycle, then lock from week two. Finish the current session before changing an exercise with completed sets.

Saving and switching devices

Wait for Saved online before leaving. Sign in with the same account on your other device to load your online progress. Offline edits stay on the original device until synced. If they conflict with a newer online save, an older device copy is available in Settings.

Planning, missed sessions and getting back into training

In Today, use Plan my next session or Your training week to choose your days, time, time zone and an optional backup day. A calendar week ending does not reset or advance your program. If sessions 4 and 5 are unfinished, session 4 remains next.

Move a planned appointment, or choose Rest and keep my session. If you trained without logging, note that separately and enter your actual sets in the existing session if you want a workout record. An intentional skip needs confirmation and does not count as a completed workout. The new skip shortcut will not discard a partly logged session.

Do not cram missed sessions together. Review recovery spacing, use your existing warm-up and readiness options, and reduce frequency if your current routine repeatedly does not fit. Explore program options from your seven-day review; nothing switches automatically. After a longer break, review your current prescription and adjust working loads or rest as needed.

Your optional seven-day planning review is separate from Muscle Beach Madness’s required weekly muscle review. Calendar reminders are one-off files you import and manage yourself. Remove or update an old calendar event before importing its replacement; rescheduling, snoozing or muting in FBY does not change imported alerts. In-app reminders need FBY open. Closed-app push and reminder emails are not enabled.

02 / Account support

Your account & membership.

Payments, invoices and cancelling membership

In the app, open Settings → Your membership → Manage membership. You can update your payment method, view invoices or cancel. Cancellation stops future renewals and access continues until the paid period ends. Your account and training records remain available for when you return.

If a renewal fails, follow the payment reminder and its deadline to keep training access.

Deleting an account

Open Settings → Cancel membership or delete account. Deletion requires your password and confirmation. It cancels the subscription and permanently removes your account and training data. Use cancellation alone if you want to return to your saved progress.

Resetting a password

Use Forgot password on the login page. Check your inbox and junk folder for the reset email.

Reset password →

Something not working?

Report a problem with the app, your account or a payment. Tell us which page you were on, what you were trying to do and what happened.

Report a problem →

Log in to send a report. We include your app version and browser type to help investigate, and reply to your account email. You can also find Report a problem in the app under Profile → Help or Settings.

Can't log in or send the form? Contact FBY →

Please leave out passwords, card details and private health information.

Training / Recovery / Food

Practical advice for life around work.